Terms of service

Terms and Conditions

1. Scope

These General Terms and Conditions apply to all deliveries from Lightmotif Entertainment UG (ltd.) to consumers. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

2. Contractual Partner

The purchase contract is concluded with Lightmotif Entertainment UG (ltd.) (hereinafter called "Lightmotif"), An der Mühlenau 8, 23669 Timmendorfer Strand, Germany

3. Conclusion of Contract

3.1. The presentation of products in the online shop does not constitute a legally binding offer but merely an invitation to place an order.

3.2. By clicking the [Buy/Order now] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

4. Right of Withdrawal

4.1. If you are a consumer (i.e., a natural person who places an order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

4.2. If you as a consumer exercise your right of withdrawal under Section 4.1, you shall bear the regular costs of returning the goods.

4.3. Otherwise, the regulations set forth in the following apply to the right of withdrawal:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

4.4 Products that are custom-made by Lightmotif for customers are excluded from the right of withdrawal. This includes products such as printed and embroidered textiles, as well as the manufacture of any products marked as “pre-order” or “preorder.” These products are only manufactured after the order has been placed, which means that the right of withdrawal does not apply (§312g BGB (German Civil Code) para. 2 sentence 1 ff.).

To exercise your right of withdrawal, you must inform us [insert name of the entrepreneur, address, telephone number, and email address] by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear statement on our website (insert internet address). If you make use of this option, we will immediately (e.g., by email) send you a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or [insert name and address of the person authorized by you to receive the goods], without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

- End of Withdrawal Policy –

4.5. Lightmotif informs about the model withdrawal form as follows according to statutory regulations:

Model Withdrawal Form
If you want to withdraw from the contract, please fill out this form and send it back.

To Lightmotif: –I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service ():

–Ordered on (*)/received on (*):

–Name of the consumer(s):

–Address of the consumer(s):

–Signature of the consumer(s) (only if communicated on paper):

–Date __________

(*) Delete as applicable

5. Prices and Shipping Costs

The prices stated on the product pages include the statutory value-added tax and other price components except for shipping costs. Any shipping costs will be calculated and added at the end of the ordering process based on the destination region.

6. Notice regarding Preorders

6.1. All products marked with "Pre-order" or "Preorder" on the product page are binding pre-orders. It is not a non-binding expression of interest.

6.2. The delivery time of products on pre-order/preorder depends on manufacturing time and shipping method to Lightmotif and cannot be precisely determined by Lightmotif. In most cases, the delivery time is estimated to be 8-12 weeks. This information is only an estimate and not binding.

6.3 Products marked with "Pre-order" or "Preorder" on the product page do not represent the final product and may be subject to minor changes.

6.4 An order that includes both in-stock products and products from pre-orders/preorder will only be shipped once all products of the order have arrived at Lightmotif's warehouse. Lightmotif is unable to split an order into individual shipments at the customer's request.

7. Delivery

7.1. Delivery via DHL is only available within Germany. Shipment to foreign countries might be made using different carriers.

7.2. The delivery time for in-stock products is up to 14 days. Any deviations in delivery times will be indicated on the respective product page.

7.3 Products marked with "Pre-order" or "Preorder" undergo a longer delivery period, depending on manufacturing time and shipping method. Lightmotif typically estimates the delivery time to be 8-12 weeks. This estimate may vary and is not binding.

7.4 If an order contains products labeled "Pre-order" or "Preorder" as well as in-stock products, the shipment will be made only once all products are available. Splitting into multiple shipments is not possible. Lightmotif recommends placing separate orders for these products in such cases.

8. Payment

8.1. Payment can be made by credit card, PayPal, Klarna, ApplePay or GooglePay.

9. Retention of Title

The goods remain the property of Lightmotif until full payment has been received.

10. Warranty for Defects

Lightmotif is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code.

11. Disclaimer

As a service provider, we are responsible for our own content on these pages in accordance with § 7 para.1 TMG (German Telemedia Act) and general laws. However, pursuant to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this regard is only possible from the time of knowledge of a specific legal violation. Upon becoming aware of corresponding legal violations, we will promptly remove such content.

Liability for Links

Our offer contains links to external websites of third parties, over whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking.

However, a permanent content control of the linked pages is not reasonable without concrete evidence of a legal violation. Upon becoming aware of legal violations, we will immediately remove such links.

Copyright

The contents and works created by us on our websites are subject to German copyright law. The reproduction, processing, distribution, and any kind of exploitation beyond the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this page are not permitted.

Insofar as the content on this page was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon becoming aware of legal violations, we will immediately remove such content.

12. Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.